Chargehound (YC W14) Is Hiring an Account Manager in Oakland

Drive the adoption of our industry-leading technology with some of the largest and fastest-growing merchants in the world.

Overview

Chargehound is looking for an Account Manager to drive the adoption of our industry-leading
technology with some of the largest and fastest-growing merchants in the world. This is a highly
versatile role that requires you to switch gears from interacting with clients at large
corporations across hierarchies to small technology-driven ventures to partners in the Fintech
space. Internally, the Account Manager is the connector between Sales, Product, and PR. You
will be a trusted partner and consultant to our clients, driving their success and addressing their
needs.

We are looking for an exceptional communicator who can work with a wide-range businesses as
well as manage a growing number of accounts.

To apply, just send us an email telling us a bit about yourself, your relevant background and interests, and your LinkedIn or resume.

What you’ll do:

  • Be the “expert” on our solution and product, and understand how it will help different
    types of clients
  • Help with sales demos and other items to close the sale (template consultation, etc)
  • When the sale closes, guide the customer through the onboarding and integrations
    process to achieve the earliest value
  • Drive custom set up for clients depending on their business models – taking into
    consideration needs of the client as well as value to Chargehound and ease of
    maintenance and integration.  
  • Post onboarding: have regular “touches” with clients to make sure they are performing
    well

Who you are:

  • Minimum 2-3 years experience in account management or comparable client-facing role
  • experience in the fintech/payments and SaaS space is preferred
  • Emphasis on being an ‘account architect’ — understanding our product’s fit with the
    merchant and the best way to 1) make them successful and get them onboarded quickly
  • Comfortable to operate in a highly ambiguous and fast-paced environment
  • Quick to understand the Chargehound API and build great relationships with highly
    technical customers
  • Ability to understand complex requirements and craft custom solutions
  • Strong analytical and quantitative skills to drive data analysis and recognize patterns
  • Capable of building strong relationships with clients and liaise with internal team at
    Chargehound
  • Track record of successfully managing different “stakeholders”: technical, legal, business
    / financial clients

Benefits:

  • Health, dental, and vision benefits for you and your family
  • Paid parental leave
  • Relocation support
  • Wellness and commuter benefits
  • Flexible work hours
  • Competitive vacation policy
  • Team lunch once a week

Who we are:

Chargehound is a hyper-growth, venture-backed company based in Oakland, California. As the only automated chargeback solution on the market, we solve a critical business problem by using breakthrough technology. Last year alone, e-commerce merchants in the US suffered more than $15 billion in chargeback losses. Chargehound eliminates a massive pain point that most companies don’t have the resources to solve effectively without us.

Chargehound’s automated platform integrates with merchants and their payment processors to effortlessly handle chargebacks*. We outperform merchants’ existing disputes process 100% of the time. We’re already trusted by industry-leading businesses like Kickstarter and HotelTonight — and we’re just getting started.

Our team hails from all around the world and brings a diverse range of background, experiences and interests to the table. We value a culture of hard work, humor, compassion and respect.

Interested in joining us?

Send us an email telling us a bit about yourself, your relevant background and interests, and your LinkedIn or resume.

Last Reviewed: March 25th, 2019

Products You May Like

Articles You May Like

Learning Parser Combinators with Rust
Do CBD Products Really Relax You?
US halts recent practice of disclosing nuclear weapon total
Lambda School (YC S17) is hiring a data engineer
Instagram test visualizes hiding ‘Like’ counts from viewers

Leave a Reply

Your email address will not be published. Required fields are marked *